Privacy Policy

1. Introduction

This Privacy Policy ("Policy") governs the collection, processing, use, storage, and protection of personal information provided by users ("you", "Player") to pph96 ("we", "us", "our"), a PAGCOR-licensed online casino and sports betting platform operating under the domain pph96.cam. This Policy applies to all services offered by pph96, including casino games, live dealer tables, sports betting, mobile applications, and related gaming products.

pph96 is committed to protecting your privacy and handling your personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines, PAGCOR regulations, and international data protection standards. By creating an account and using pph96 services, you acknowledge that you have read, understood, and consent to the practices described in this Privacy Policy.

We recognize that Filipino players trust pph96 with sensitive personal and financial information, and we take this responsibility seriously. This Policy explains in detail what information we collect, why we collect it, how we use it, who we share it with, and how we protect it. If you have any questions or concerns about our privacy practices, please contact our Data Protection Officer through the channels provided at the end of this document.

2. Information We Collect

2.1 Personal Identification Information

When you register for a pph96 account, we collect the following personal identification information:

• Full Legal Name: Your complete name as it appears on government-issued identification documents
• Date of Birth: Required to verify you meet the minimum age requirement of 21 years
• Gender: For demographic purposes and personalized service delivery
• Nationality and Citizenship: To ensure compliance with licensing restrictions
• Residential Address: Complete address in the Philippines including street, barangay, city, province, and postal code
• Contact Information: Mobile phone number and email address for account verification and communication
• Government-Issued ID: Copies of valid Philippine identification such as passport, driver's license, National ID, or UMID for Know Your Customer (KYC) verification

2.2 Financial Information

To process deposits and withdrawals, pph96 collects the following financial information:

• Payment Method Details: GCash mobile number, Maya account information, bank account numbers for BDO, BPI, Metrobank, Unionbank, or other Philippine banks
• Credit/Debit Card Information: Card number, expiration date, and CVV (processed securely through encrypted payment gateways; pph96 does not store complete card details)
• Transaction History: Complete records of all deposits, withdrawals, bets placed, winnings, bonuses claimed, and account balance changes
• Source of Funds Documentation: When required for anti-money laundering compliance, proof of income or source of wealth

2.3 Technical and Usage Information

pph96 automatically collects technical information when you access our platform:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers
• IP Address and Location Data: Internet Protocol address and approximate geographic location to verify you are accessing from the Philippines
• Session Data: Login times, session duration, pages visited, games played, betting patterns
• Cookies and Tracking Technologies: Data collected through cookies, pixels, and similar technologies as described in Section 8
• Communication Records: Transcripts of live chat conversations with customer support, emails exchanged, and support tickets

2.4 Gameplay and Behavioral Information

To improve user experience and detect fraud, we collect information about your gaming activities:

• Games played, bet amounts, win/loss records, and gaming preferences
• Betting patterns and strategies employed
• Bonus usage and wagering requirement completion
• Self-exclusion requests, deposit limits, and responsible gaming tool usage
• Account verification status and compliance with terms of service

3. How We Use Your Information

pph96 uses collected personal information for the following legitimate business purposes:

3.1 Account Management and Service Delivery

• Creating and maintaining your player account
• Verifying your identity and age to comply with Philippine gaming regulations
• Processing deposits, withdrawals, and financial transactions
• Providing access to casino games, sports betting, and other gaming products
• Managing bonuses, promotions, and loyalty rewards
• Calculating and crediting winnings to your account balance

3.2 Regulatory Compliance and Legal Obligations

• Complying with PAGCOR licensing requirements and gaming regulations
• Meeting Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations under Philippine law
• Responding to lawful requests from government authorities, regulators, and law enforcement
• Maintaining records as required by tax authorities and financial regulators
• Investigating and preventing fraud, money laundering, underage gambling, and other illegal activities

3.3 Customer Support and Communication

• Responding to your inquiries, complaints, and support requests through live chat, email, or phone
• Sending account-related notifications such as deposit confirmations, withdrawal status updates, and security alerts
• Providing information about responsible gaming tools and resources
• Communicating changes to terms of service, privacy policy, or platform features

3.4 Marketing and Promotional Communications

With your consent, pph96 may use your contact information to send marketing communications including:

• Promotional offers, bonus announcements, and special campaigns tailored to Filipino players
• Information about new games, features, and platform updates
• VIP program benefits and exclusive high-roller promotions
• Sports betting tips, odds updates, and PBA basketball betting opportunities

You may opt out of marketing communications at any time by adjusting your account preferences or clicking unsubscribe links in emails. Please note that opting out of marketing does not affect essential account-related communications.

3.5 Platform Improvement and Analytics

• Analyzing user behavior to improve website design, game selection, and user experience
• Conducting statistical analysis of gaming patterns to optimize odds, payouts, and promotional offers
• Testing new features, games, and payment methods with select user groups
• Monitoring platform performance, uptime, and technical issues

3.6 Security and Fraud Prevention

• Detecting and preventing fraudulent account creation, bonus abuse, and cheating
• Identifying suspicious betting patterns that may indicate match-fixing or collusion
• Protecting against unauthorized access, hacking attempts, and data breaches
• Enforcing terms of service and taking action against rule violations

4. Data Sharing and Disclosure

pph96 does not sell your personal information to third parties. However, we may share your data with the following categories of recipients under specific circumstances:

4.1 Regulatory Authorities and Government Agencies

pph96 is required by law to share personal information with:

• PAGCOR: Philippine Amusement and Gaming Corporation for licensing compliance, audits, and regulatory oversight
• AMLC: Anti-Money Laundering Council for suspicious transaction reporting and financial crime prevention
• BIR: Bureau of Internal Revenue for tax reporting on winnings exceeding ₱10,000
• NPC: National Privacy Commission upon request during privacy investigations or complaints
• Law Enforcement: Philippine National Police or National Bureau of Investigation in response to valid legal processes

4.2 Service Providers and Business Partners

pph96 engages trusted third-party service providers who process personal data on our behalf:

• Payment Processors: GCash, Maya, bank partners, and payment gateway providers who facilitate deposits and withdrawals
• Game Providers: Evolution Gaming, Pragmatic Play, and other software suppliers who deliver casino games and live dealer content
• Cloud Hosting Providers: Secure data centers located in the Philippines or jurisdictions with adequate data protection standards
• Identity Verification Services: Third-party KYC and AML compliance platforms that verify documents and screen against watchlists
• Customer Support Platforms: Live chat, email, and ticketing systems used by our Manila-based support team
• Marketing Service Providers: Email delivery platforms, SMS gateways, and analytics tools (with your consent)

All service providers are contractually obligated to process data only according to our instructions, maintain confidentiality, and implement appropriate security measures.

4.3 Business Transfers

In the event of a merger, acquisition, corporate restructuring, or sale of assets, your personal information may be transferred to the acquiring entity. You will be notified of any such change in ownership or control of your data.

4.4 Legal Requirements

pph96 may disclose personal information when required to:

• Comply with court orders, subpoenas, or other legal processes
• Enforce our Terms and Conditions or other agreements
• Protect the rights, property, or safety of pph96, our users, or the public
• Respond to claims of illegal activity or policy violations

5. Data Security Measures

pph96 implements industry-standard technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

5.1 Technical Security Controls

• SSL/TLS Encryption: All data transmitted between your device and pph96 servers is encrypted using 256-bit SSL (Secure Socket Layer) technology
• Secure Data Storage: Personal and financial information is stored in encrypted databases with access restricted to authorized personnel only
• Firewall Protection: Network perimeter security and intrusion detection systems monitor and block unauthorized access attempts
• Two-Factor Authentication: Optional 2FA available for account login to prevent unauthorized access
• Regular Security Audits: Quarterly penetration testing and vulnerability assessments conducted by independent cybersecurity firms

5.2 Organizational Security Measures

• Access to personal data is restricted on a need-to-know basis with role-based permissions
• All employees and contractors undergo data privacy and security training
• Confidentiality agreements are signed by all personnel with access to user data
• Background checks are conducted on employees handling sensitive information
• Incident response procedures are in place to address data breaches promptly

5.3 Payment Security

pph96 does not store complete credit card numbers or CVV codes on our servers. All payment card transactions are processed through PCI-DSS compliant payment gateways that tokenize sensitive card data. GCash and Maya transactions are conducted through secure APIs with encrypted authentication.

6. Data Retention

pph96 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal obligations:

6.1 Active Account Data

While your pph96 account remains active, we retain all personal, financial, and gameplay information to provide ongoing services and comply with regulatory requirements.

6.2 Closed Account Data

After voluntary account closure, pph96 retains your data for the following periods:

• Financial Records: Ten (10) years from the date of last transaction as required by PAGCOR and Philippine tax regulations
• Identity Verification Documents: Seven (7) years for AML compliance and potential future disputes
• Communication Records: Five (5) years for customer service quality assurance and dispute resolution
• Marketing Preferences: Indefinitely to honor your opt-out requests and prevent unwanted communications

6.3 Legal Hold

If your account or transactions are subject to ongoing investigation, legal proceeding, or regulatory inquiry, pph96 will retain relevant data until the matter is fully resolved, regardless of standard retention periods.

6.4 Data Deletion

Once retention periods expire and legal obligations are fulfilled, pph96 securely deletes or anonymizes personal information so it can no longer be associated with you.

7. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request and obtain confirmation of whether pph96 processes your personal data and access a copy of your data. You can view most of your account information directly through your pph96 account dashboard.

7.2 Right to Rectification

You have the right to correct inaccurate or incomplete personal information. You may update your contact details, address, and communication preferences through your account settings. For changes to legal name or date of birth, contact customer support with supporting documentation.

7.3 Right to Erasure

You may request deletion of your personal data, subject to our legal obligations to retain certain information for regulatory compliance. After account closure and expiration of mandatory retention periods, your data will be securely deleted.

7.4 Right to Object

You have the right to object to processing of your personal data for direct marketing purposes. You may opt out of promotional communications at any time through account settings or by contacting customer support.

7.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, machine-readable format and transmit it to another service provider where technically feasible.

7.6 Right to Lodge a Complaint

If you believe pph96 has violated your privacy rights or Philippine data protection laws, you may lodge a complaint with the National Privacy Commission (NPC) through their official channels.

7.7 Exercising Your Rights

To exercise any of these rights, contact pph96 Data Protection Officer via email or submit a request through customer support. We will respond to your request within fifteen (15) business days and may require identity verification before processing your request.

8. Cookies and Tracking Technologies

8.1 What Are Cookies

Cookies are small text files placed on your device by websites you visit. pph96 uses cookies and similar tracking technologies to enhance your gaming experience, remember your preferences, analyze platform usage, and deliver personalized content.

8.2 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Required for account login, session management, and core platform functionality	Session or up to 30 days
Performance Cookies	Collect anonymous data on platform usage, page load times, and technical performance	Up to 2 years
Functional Cookies	Remember your language preferences, display settings, and customization choices	Up to 1 year
Marketing Cookies	Track promotional campaign effectiveness and deliver personalized offers (with consent)	Up to 13 months

8.3 Managing Cookies

You can control cookie settings through your browser preferences. Most browsers allow you to block or delete cookies, but disabling essential cookies may prevent proper functioning of pph96 services. Refer to your browser's help documentation for specific instructions on managing cookies.

9. Third-Party Services

pph96 platform integrates third-party services such as game providers (Evolution Gaming, Pragmatic Play), payment processors (GCash, Maya), and analytics tools. These third parties have their own privacy policies governing their data practices. pph96 carefully selects partners who maintain strong data protection standards, but we are not responsible for third-party privacy practices. We encourage you to review privacy policies of any third-party services you interact with through pph96.

10. Changes to This Policy

pph96 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Material changes will be communicated via email to your registered email address and through prominent notice on our website at least thirty (30) days before taking effect. The "Last Updated" date at the top of this document indicates when the Policy was last revised. Your continued use of pph96 services after changes take effect constitutes acceptance of the updated Privacy Policy. We encourage you to review this Policy periodically to stay informed about how we protect your information.